Refund Policy

Last Updated: May 15, 2024

At Style Maven, we are committed to providing exceptional styling services and ensuring your satisfaction. This Refund Policy outlines our guidelines for refunds, cancellations, and rescheduling of our services.

Please read this policy carefully before booking any of our services. By booking our services, you agree to the terms outlined in this Refund Policy.

1. General Refund Principles

We understand that circumstances may arise that necessitate cancellations or changes to your booking. Our refund policy aims to be fair to both our clients and our stylists, who reserve their time specifically for you.

The eligibility for a refund depends on several factors, including:

• The type of service booked
• How far in advance the cancellation is made
• Whether services have already been partially rendered
• The reason for the cancellation or refund request

2. Cancellation and Refund Schedule

The following schedule outlines our standard cancellation and refund terms for different services:

3. Rescheduling

We understand that schedules can change. Our rescheduling policy is as follows:

• Rescheduling requested more than 48 hours before your appointment: No fee
• Rescheduling requested 24-48 hours before your appointment: 25% rescheduling fee
• Rescheduling requested less than 24 hours before your appointment: 50% rescheduling fee

Appointments can only be rescheduled once. Additional rescheduling requests will be treated as cancellations and subject to our standard cancellation policy.

4. No-Shows

If you fail to attend your scheduled appointment without prior notice (no-show), you will not be eligible for a refund. For virtual appointments, if you do not join the scheduled call within 15 minutes of the start time, it will be considered a no-show.

5. Dissatisfaction with Services

Your satisfaction is our priority. If you are dissatisfied with the services provided, please notify us within 7 days of your appointment by email at [email protected], detailing the specific concerns.

We will evaluate each situation on a case-by-case basis and may offer one of the following solutions:

• A follow-up session to address your concerns (at no additional cost)
• A partial refund, determined based on the nature of the issue
• A credit toward future services
• In cases of significant service failure, a full refund may be considered

Please note that style advice is subjective, and differences in style preferences alone do not qualify for a refund. Our services are advisory in nature, and final purchasing decisions remain your responsibility.

6. Special Circumstances

6.1 Illness or Emergency

In case of illness or emergency that prevents you from attending your appointment, please notify us as soon as possible. With appropriate documentation (such as a doctor's note), we may waive the standard cancellation policy and offer a full credit toward rescheduling or a refund at our discretion.

6.2 Stylist Cancellation

If we need to cancel or reschedule due to stylist illness, emergency, or other unforeseen circumstances, you will be offered the following options:

• Rescheduling with the same stylist at no additional cost
• Rescheduling with a different stylist at no additional cost
• A full refund of your payment

6.3 Weather or Force Majeure

In cases of severe weather conditions or other force majeure events that make it unsafe or impossible to provide services, we will work with you to reschedule at no additional cost or provide a full refund if rescheduling is not possible.

7. Service Packages and Gift Certificates

7.1 Service Packages

For multi-session service packages:

• No refunds are available for partially used packages
• Unused sessions in a package may be eligible for a partial refund, subject to a 25% administration fee
• Package sessions must be used within 12 months of purchase unless otherwise specified

7.2 Gift Certificates

Gift certificates are non-refundable but are transferable to another person. Gift certificates are valid for 12 months from the date of purchase unless otherwise specified.

8. Refund Processing

When a refund is approved, it will be processed using the original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.